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Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

CLOSEDTheme Child Last comment 2 days ago from Alessio Atzeni in Alice - Agency & Freelance Portfolio Theme   2 CLOSEDPortfolio Grid Last comment 2 days ago from Alessio Atzeni in Alice - Agency & Freelance Portfolio Theme   3 OPENOverlapping on mobile (iphone) Last comment 2 days ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   2 OPENMenu not linking to pages Last comment 2 days ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   5 CLOSEDHomepage can't display images only as pop ups Last comment 6 days ago from Aleksandra in Klaus - Retina Multi-Purpose WordPress Theme   10 OPENBackend theme options not showing up Last comment 6 days ago from Alessio Atzeni in Skadi - Creative & Retina Multi-Purpose Theme   9 CLOSEDInsert html omg into homepage Last comment 1 week ago from Alessio Atzeni in Alice - Agency & Freelance Portfolio Theme   13 OPENCustom fields not available in Team pages Last comment 1 week ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   4 CLOSEDNice Scroll Last comment 1 week ago from Faisal Khatib in Ibuki - Creative & Shop Wordpress Theme   3 CLOSEDPortfolio Last comment 1 week ago from Faisal Khatib in Ibuki - Creative & Shop Wordpress Theme   5 OPENlocking header to bottom of page Last comment 1 week ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   2 OPENHidden nav before scroll Last comment 1 week ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   6 CLOSEDImage border Last comment 2 weeks ago from Remko in Lilith - Creative Responsive Portfolio Theme   15 OPENsentence case in the special headings Last comment 2 weeks ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   4 OPENActive menu for Portfolio Last comment 2 weeks ago from Alessio Atzeni in Ibuki - Creative & Shop Wordpress Theme   4
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