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Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

Rayna Visual Composer Shortcodes showing on front end after update   Updated 11 hours ago   5   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Rayna: Alessio, I spoke with a developer friend of mine and he agreed that this sounds really strange. Here is what he suggested I ask you: "Ask the theme developer exactly what changed. If it ... Sylvia Changing arrangement of header section   Updated 19 hours ago   2   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni: Simple, the author or developer for this site¬†vermoegenswerkstatt.de is modded the theme style. Infact this menu not available in Klaus with default option. Only solution is a custom work. sandra weese excluded categories still acessable with prev/ next buttons   Updated 5 days ago   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese: great, works perfectly :-) Thank you! sandra weese previos - next arrows in portfolio   Updated 6 days ago   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese: great. I think I got that to work. Thank you! Verónica Revolution Slider in Safari   Updated 1 week ago   2   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni: The last version of Klaus contain the last version of Revolution Slider 5.2.6 If you use this and don't work, the problem is about Rev Slider...otherwise for now not available any update ... Joshua Logo CSS   Updated 1 week ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: I send you a reply Joshua in the previuos ticket. https://bluxart.ticksy.com/ticket/827453 Korwin Mouse-over thumbnail images   Updated 2 weeks ago   7   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Korwin: Got it - thanks very much for all your help! Josh Terry Multiple portfolio grids on the same page?   Updated 2 weeks ago   4   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: Is under development I think in the next week I release a new theme. Phillip Lee Previous and Next   Updated 3 weeks ago   11   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni: :) Pascal Images jumping   Updated 3 weeks ago   2   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni: This is normal behavior if you have the full-screen section, for now not exist any fix. Digitair Mobile responsive, sidebar   Updated June 27, 2016   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: You want the sidebar on top the content? Have a link? Claire Visual Composer and WP 4.5.1   Updated June 26, 2016   27   Ibuki - Creative & Shop Wordpress Theme Most recent comment from cat: Got it fixed, thank you so much! Joshua Transparency header   Updated June 20, 2016   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: For enable the transparent header you need to go: - Ibuki Theme Options Panel - Enable Sticky Header - Appear a new box for enabled the transparency - Once you have activated this in each ... sandra weese COming soon page / under contruction mode   Updated June 19, 2016   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese: Ok, I will try the one you send me; looks much better than the plugins I tried out ;-) Thank you, S Digitair Theme and WCommerce: Changing account page and checkout themes   Updated June 19, 2016   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: Hi, 1 - I think in this case or try to find if exist some extensions for wordpress or another solution is create a custom solution based on your needs. For example for my old project I modded ...
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