Okay

Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

Adrienne Ford Can't Add in Raw HTML   Updated 10 hours ago   1   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Adrienne Ford:Hi, I've updated my site to the newest version. I've found that most items carry over, some shortcuts have changed. However, when I click the visual composer to add raw HTML, it won't let me... there ... Verónica Not retina devices ??   Updated 20 hours ago   4   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni:In theme options panel you have set the logo and the logo retina? You need upload two version of the logo Joe Add element not Responding   Updated 1 day ago   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from Joe:It worked.Thanx Claire Visual Composer and WP 4.5.1   Updated 1 week ago   17   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:You can try to go in Visual Composer - Role Manager - Post Types and check all and save.If don't work you have other plugins installed? Verónica Map   Updated 1 week ago   10   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Verónica:Ok Got it, I'll check it, THANKS A LOT !!!! maugoska maug Back to Main Blog Page/Portfolio on navigation   Updated 3 weeks ago   10   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:Thanks for your feedback, I investigate on this problem. Çağdaş Portfolio masonry grid mobil display issue   Updated 3 weeks ago   12   Alice - Agency & Freelance Portfolio Theme Most recent comment from Çağdaş:Yes when it is disabled , it's working without problems. ( just except the loading time but i accepted that) Bruce Stidston Skadi and Wordpress 4.5   Updated May 3, 2016   14   Skadi - Creative & Retina Multi-Purpose Theme Most recent comment from Alessio Atzeni:Nope, change all text shortcodes ( like text-block, special headings )...for a correct step you need duplicate your current installation and install it in another sub-domain for backup...you can use ... Eternal Black Dummy XML not working   Updated May 3, 2016   13   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:Perfect :) sandra weese portfolio creative module   Updated May 3, 2016   13   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni::) Gianmaria Video overlay home page   Updated May 2, 2016   3   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Gianmaria:Thanks for your help. I worked out the issue. You can close this ticket thanks. Oscar Icon Size, WooCommerce Password   Updated May 2, 2016   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:For modded the icon-size for box icon only solution is a custom css, what type of box-icon you need increase the font-size?For woocommerce I have integrate the plugin inside the theme but I don't ... sandra weese STYLING for the Scroll Button To Next Section   Updated April 27, 2016   7   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:Great. got it :-) Thank you!!!! sandra weese error while uploading images to the media library   Updated April 25, 2016   24   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:thank you I will check it out :-) Won Need update for WP Bakery   Updated April 18, 2016   7   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni:By default Banshee uses Bootstrap Framework as to all my theme, otherwise the problem is all shortcodes this not compatible with other my or other themes.
https://bluxart.ticksy.com/