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Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

Çağdaş Portfolio masonry grid mobil display issue   Updated 2 hours ago   4   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni:If you reduce the size of image 750*450 the image is small respect to 1500*900Otherwise the masonry regenerate the thumbnails based on the grid masonry...see this: ... sandra weese portfolio creative module   Updated 3 hours ago   9   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni:The problem is the main style.css, Try to update the theme to last version and see if works. I don't understand the question Sandra. Eternal Black Dummy XML not working   Updated 3 hours ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:The big problem is default wordpress tool import it is very buggy.Otherwise in the XML not have all pages ( like all shortcodes pages, and other sub-page for demo only ). The menu exist you need ... sandra weese STYLING for the Scroll Button To Next Section   Updated 3 days ago   7   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:Great. got it :-) Thank you!!!! sandra weese error while uploading images to the media library   Updated 5 days ago   24   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:thank you I will check it out :-) Gianmaria Video overlay home page   Updated 5 days ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:You need set the section in full-screen mode, remove the margin, and set the video id.Here a video tutorial how to work the section: Won Need update for WP Bakery   Updated 2 weeks ago   7   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni:By default Banshee uses Bootstrap Framework as to all my theme, otherwise the problem is all shortcodes this not compatible with other my or other themes. Bruce Stidston Skadi and Wordpress 4.5   Updated 2 weeks ago   13   Skadi - Creative & Retina Multi-Purpose Theme Most recent comment from Bruce Stidston:Thanks for the advice. Is there any documentation on what has changed and how it looks now? Do you think it's possible to edit the VC code in a text editor, using search/replace for example, to ... nocamoss Logo only smartphone view   Updated 3 weeks ago   4   Lilith - Creative Responsive Portfolio Theme Most recent comment from Alessio Atzeni:A link? sandra weese preserving the image transparencyof an png image   Updated 3 weeks ago   11   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:Thats it. Perfect, thank you so much!!!! :-)  I will make it a template with VC and use it for all the headers.  Thank you again! sandra Daniel Custom Icon Font   Updated April 5, 2016   5   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:For this customization see this ticket: https://bluxart.ticksy.com/ticket/375346 Pascal Typo   Updated April 4, 2016   4   Alice - Agency & Freelance Portfolio Theme Most recent comment from Pascal:Works great! Thank you! Awesome theme by the way! alessandro breadcrumbs   Updated April 3, 2016   4   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:You need know the PHP, otherwise here a tutorial: https://www.thewebtaylor.com/articles/wordpress-creating-breadcrumbs-without-a-plugin sandra weese title header image specifically for mobile   Updated March 31, 2016   17   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese:great, it all works. The same code also works for each project, so all good ( even though this is quite some manual work :-)( you could close this board now if you want :-) Adrian Posts All - Load More or Pagination?   Updated March 25, 2016   9   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:The latest blog don't have the pagination, the shortcode is served for display the last blog posts. Otherwise if you want the pagination only solution is modded the shortcode for add the pagination.I ...
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