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Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

Verónica Revolution Slider in Safari   Updated 3 days ago   3   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Verónica: Great!! Thank you so much!! WORDPRESS http://veronicaruibal.com/ User: vruibal Password: imwideawake311 FTP ... Phil Remove links from Team Grid   Updated 4 days ago   3   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Phil: Works perfectly, thanks Alessio. Ticket can be closed. Rayna Visual Composer Shortcodes showing on front end after update   Updated 5 days ago   7   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Joren Love: Commenting because I too am running into this (with the Chariot theme.) We'd love to see a solution other than re-writing our entire site's content! Maddie Enable Footer Widgets Default   Updated 1 week ago   4   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: Unfortunately this only option available, not exist a global variable for disable the footer widget. Another solution is modded the original php file ( use  a theme-child for this ... murtiyano post comment and maps   Updated 1 week ago   2   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni: 1) See this tutorial: https://en.support.wordpress.com/enable-and-disable-comments-for-published-posts-and-pages/ 2) You need update alice to last version available, and when you have update ... Alesha Google Map API Key Mission   Updated 1 week ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: You need update the theme to last version available and also the plugin visual composer. Once you have completed the update you can find a new field in Ibuki Theme Options Panel called API Here ... Andrew Visual Composer and Header   Updated 1 week ago   6   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni: Here you can find all video tutorials: https://www.youtube.com/playlist?list=PLyj8lB7RD1W7x_C0Bou35BpHsNN_wAnDH Joost Load time   Updated 2 weeks ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: The page load speed I tested now...otherwise this file is used if you customize the theme. Another solution is copy the code inside this files and paste all inside the style.css if you used a ... Mariano portfolio overlay excerpt   Updated 2 weeks ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: Not possible with default option available...only solution is modded the portfolio grid shortcode. Daniel home video resizable   Updated 3 weeks ago   9   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni: @David not possible, only solution is grab the id or class for video player shortcode and create a function for set the height of the window. sandra weese general loading speed   Updated 3 weeks ago   4   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni: Let me know. :) Leanne No close button for self-hosted video in fancy box mode   Updated 3 weeks ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni: The lightbox work only with vimeo or youtube only. Sylvia Changing arrangement of header section   Updated July 29, 2016   9   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni: Reply here with the "Private Reply" and send me a temp access to your admin area sandra weese excluded categories still acessable with prev/ next buttons   Updated July 22, 2016   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese: great, works perfectly :-) Thank you! sandra weese previos - next arrows in portfolio   Updated July 21, 2016   3   Alice - Agency & Freelance Portfolio Theme Most recent comment from sandra weese: great. I think I got that to work. Thank you!
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