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Important: Please read before posting!


Thanks for purchasing one of my themes and for registering to support system. Before going further, please read the following terms:

1. Please Verify your Purchase Code before opening a ticket. If you don't know how, check the screenshot.

2. Please Open a Publick Ticket if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for Bugs & Small Tips. If you see a bug or you are a question how to customize the theme I will do my best to answer your query, but please note that themes are purchased as-is and anything which isn't advertised as possible is considered a custom request.

4. Support is also not offered for third party plugins, theme setup ( installation ) or custom work done the theme.

5. For Custom Request/Work please hire a freelance from Envato Studio or other source you prefer. I am not available for freelance work, so please don't ask.

6. Support is offered Monday - Friday, but please allow up to 24-48 hrs for your ticket to get reviewed and responded to.

7. Before asking for support, make sure that you:

  • Read the Documentation! Some issues arise because users don't read the instructions. Please read them.
  • See the Video Tutorials! Inside the documentation you can find the URL to video-tutorials for the themes. Please watch this.
  • Search through tickets! Before sending the ticket, spend 5 minutes to search similar tickets already opened.
    If you still can't find anything, you can open a support ticket!

8. Post as much info as you can on your errors: links, video & screenshots are always welcome! If you don't provide any, I might ask but you are loosing your time if you are in a different timezone than me ( Italy ).

9. I'm trying to do my best to responde all your request and make happy everyone!

Enjoy the theme and good luck!


Best Regards,
Alessio

  Public Ticket Activity

Álvaro Fancy Box Responsive Navigation   Updated 1 day ago   1   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Álvaro:Hi Alessio,I have a hard problem with the fancy box navigation. When i made my browser window smaller the navigation arrows are missing. The problem with landscape tablets is even worse because i ... Álvaro Portfolio Sortable Name   Updated 1 day ago   6   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Álvaro:Hi Alessio,May you help me with the issue below?I have another question: ┬┐How could i have the sticky menu that i have in my desktop also in landscape tablets?Many thanks Philip Misaligned text next to check boxes in comments   Updated 4 days ago   3   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Philip:Works fine, thanks. Ben Special Headings Settings   Updated 1 week ago   2   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni:Nope, because the fancybox class work only if the class is applied to a html tag.Only solution is use a Raw HTML shortcode Christoph Keller PHP 7   Updated 1 week ago   4   Klaus - Retina Multi-Purpose WordPress Theme Most recent comment from Alessio Atzeni:I don't know, you can try if the the theme works.Enable WP_Debug for see the theme have some php errors. Willem Collapsing blog archives plugins   Updated 1 week ago   10   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:Ok, let me know for now closed the ticket. David Portfolio normal mode and Fancybox   Updated 2 weeks ago   9   Alice - Agency & Freelance Portfolio Theme Most recent comment from David:1 - thanks! now the buttons work with the #. Is there any possibility to have them animated like the dots menue? now they just jump really quick. - http://dkmotion.com/video-produkte/2 - is it ... haiwei header   Updated 2 weeks ago   2   Alice - Agency & Freelance Portfolio Theme Most recent comment from Alessio Atzeni:If you see the title header metabox you can select all value about section/video/image.See the videos: Video Title Header Adrian Grid and Masonry view change   Updated 2 weeks ago   2   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:Only way is to modded the css about this customization, if you want customize this use a theme-child Adrian Social Share Site Change   Updated 2 weeks ago   4   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:You need modded this files:- header.php- ../_include/js/main.js- ../framework/options/az_framework/config.php Lunarys Visual Composer not available in the Portfolio section   Updated 2 weeks ago   3   Lilith - Creative Responsive Portfolio Theme Most recent comment from Lunarys:It was already checked, but I cleared my cache, uncheck & recheck and it finally works.Thank you! Guido Import demo   Updated 3 weeks ago   7   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Alessio Atzeni:94.39.12.42 Álvaro Fancybox Mode Portfolio   Updated 3 weeks ago   15   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Álvaro:thanks, it works. Cesar Problem with title header video in Firefox   Updated January 19, 2016   5   Alice - Agency & Freelance Portfolio Theme Most recent comment from Cesar:That tool solved the problem. Thanks a lot Alessio. Jessica Portfolio filters not working   Updated January 19, 2016   8   Ibuki - Creative & Shop Wordpress Theme Most recent comment from Jessica:I see. Thanks for your fast help & brilliant template!
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